I/O Bracket Replacing SOP

This Guide is for SPARKLE Intel Arc A380 GENIE / A310 ECO, which have short bracket included.

Replacing I/O Bracket correctly will NOT vaild warranty, althought you need to remove the screw with warranty sticker during the process.

  - Please make sure your M/B supports the following functions:
  - Above 4G decoding
  - Support Resizable Bar
   Intel recommended that minimum platform support information,
 

CPU	MOTHERBOARD
⦁ 13th Gen Intel® Core™ Processors:  ⦁ 12th Gen Intel® Core™ Processors:  ⦁ 11th Gen Intel® Core™ Processors:  ⦁ 10th Gen Intel® Core™ Processors:	⦁ Intel 700/600 Series motherboard with Resizable BAR support enabled  ⦁ Intel 500 Series motherboard with Resizable BAR support enabled  ⦁ Intel 400 Series motherboard with Resizable BAR support enabled
⦁ AMD Ryzen™ 7000 Series Processors  ⦁ AMD Ryzen™ 5000 Series Processors  ⦁ Most AMD Ryzen™ 3000 series Processors (excludes AMD 3000G-series Processors)	⦁ AMD 600 Series motherboard with Smart Access Memory enabled  ⦁ AMD 500 Series motherboard with Smart Access Memory enabled

Step1. Please check if the graphics card gold fingers are dirty  ,and try to use an eraser to gently clean the gold fingers.

Step2.Please make sure the graphics card is well installed to the PCIe slot.

Step3. If the graphics card requires external PCIe power connectors, make sure the 6-pin or 8-pin PCIe power connectors are tightly plug  into the graphics card. Please also plug all of the power connectors to make sure the power is fully supplied.

Step4.We recommend to use 2 individual power cables for 8+8pin or 6+8pin graphics card.

Step5.Please try to install to a different PCIe X16 slot on the motherboard if its available.

Step:6.Please do cross-testing with another HDMI/DP cable.

Step7.

• If the cpu  comes with an integrated graphics on the motherboard(keep following the steps)
• Plug the display cable (HDMI/DP) to the integrated graphics output port.(without discrete graphics card)then boot up

 

• If the screen remains in black
• That means the problem is related to  the motherboard not the discrete graphics card

 

• If you can access the system
• Then turn off the system 
• And install the discrete graphics card to PCIe slot on the motherboard

 

• Plug the display cable (HDMI/DP) to the discrete graphics  card output port then boot up

 

• If the screen remains in black
• That means the problem is related to  the discrete graphics card

Step8. If none of the steps mentioned above resolve the issue, we recommend following our official online RMA procedure:
Contact our customer support via "support@sparkle.com.tw" for further assistance.

Step1.Click the link to  download Display Driver Uninstaller
Step2. Boot system into safe mode and execute DDU Step3. Uninstall previous drivers( include AMD and Nvidia ) and current arc driver you are  running.

Step4.Reinstall the latest driver from here

When executing heavy loads, such as decoding, encoding, gaming, and benchmarking, the PWM switching frequency is faster, causing the current to exceed even normal daily usage conditions, making coil whining louder. It is an expected behavior and also within the specified parameters.

The Sparkle graphics card comes with the TORN cooling solution, featuring a 0dB mode during light workloads and fan spinning during heavy workloads to enhance its cooling performance even further. If the fan is not spinning when running heavy loads, please try the following steps to troubleshoot the issue.

 

A310ELF,A380ELF,A580ORC,A750 ORC/TITAN,A770TITAN fans start spinning at 51°C

A750 and A770 ROC series fans start spinning at 56°C

Step1. Please make sure  your power supply is sufficient to drive the graphics card. 

The power supply recommendation provided below is based on known specifications* and takes into account the entire system power requirements. It's important to note that the power consumption will vary depending on the hardware, usage patterns, and tasks that being executed.
 

*Environment:

• RAM: Kingston KVR26N 16GB or Corsair Vengeance 16GB

• Motherboard: Gigabyte Z590 Aorus Ultra
• CPU: i5-11600k or i9-11900k

 

• For A580/750/770 - 650W or greater PSU.

• For A310/380 - 450W or greater PSU.

 

Step2.If the graphics card requires external PCIe power connectors, make sure the 6-pin or 8-pin PCIe power connectors are tightly plug into the graphics card. Please plug all of the power connectors to make sure  the power is fully supplied.
 

Step3.We recommend to use 2 individual power cables for 8+8pin or 6+8pin graphics card.
 

Step4.Please do a cross-testing of the VGA cable.
 

Step5.If none of the steps mentioned above resolve the issue, we recommend following our official online RMA procedure:  Contact our customer support via "support@sparkle.com.tw" for further assistance.

Follow the steps  to reduce the idle power consumption 

If you have followed the steps but didn't see any changes, it might be a motherboard UEFI compatibility issue.
 

Step1Boot into the UEFI interface (using Gigabyte and Asus Z790 as examples).

Step2.Go to Setting or Advanced  >> Platform Power or Platform Misc Configuration



Step3.Set the following configurations:

• Native ASPM : Enabled
• If there is an option that can be selected for ASPM status, set it to L1.

4.Save and exit the UEFI then boot up

5.Go to Control Panel>>Hardware and Sound>>Power Options>>Change plan setting >>change advanced power settings 

6.Expand the PCI Express>>set the Link State Power Management to Maxiumum power savings 

Different Docking Station/eGFX BOX version may come with different TBT version, please check your Docking Station/eGFX BOX spec first.

The issue has been solved by revising the fan curve by Sparkle. Please download the latest driver from SPARKLE - Download Center that could keep the fan spinning without any switching on and off issues with default settings on A310 ECO or A380 GENIE.

Thunderbolt Host only supports one eGFX device, and eGFX needs to be 1st level to connect to Host.

- Please make sure your Host supports Thunderbolt 3 spec.

- A regular USB Type C port does not support Thunderbolt Docking Station/eGFX BOX.

- Please use the Thunderbolt cable that comes with our Docking Station/eGFX BOX. Or buy one with Intel certified cable.

- Please read your eGFX BOX spec for dimension and power limitation.

- Please make sure the Graphics Card you have supports Thunderbolt eGFX.

- Sparkle eGFX BOX GPU support list as following,
    ● Radeon RX500/RX5000/RX6000/RX7000 series
    ● Radeon Pro WX5000/WX7000/WX8000/WX9000 series
    ● Nvidia GTX 1000/ Geforce RTX 2000/RTX3000 series
    ● Nvidia Quadro T/RTX series
 
- Then go to AMD or Nvidia to download your Graphics Card driver.  www.amd.com or www.nvidia.com.

Here is the example for Mini eGFX Workstation RTX3000 driver search criteria,

- Please disable the standalone Graphics Card from Device Manager.

- Then install eGFX Graphics Card driver. (If needed, please uninstall standalone Graphics Card driver.)

Yes, but only one M.2 SSD is supported due to eGFX BOX supports only PCI-E x4 spec.

Every eGFX BOX is certified by Intel, including the Power Supply Unit, so we do not recommend to change the PSU by yourself.

Please update your NB BIOS and Windows to latest one.

We recommend you not to remove Thunderbolt cable during sleep mode.

eGFX BOX PCI-E slot does not support Hot-Plug mode, so please turn off eGFX BOX power before you remove Graphics Card or any other add-on cards.

If your Host power consumption is higher than the eGPU BOX can provide, please plug-in your Host power adapter for charging normally.